FAQs

Frequently Asked Questions (FAQs)

Welcome to TechJunction's FAQs, where we address common queries to ensure a smooth and satisfying shopping experience. Below are answers to some of the questions you might have:

1. How can I contact TechJunction? If you have any questions, concerns, or need assistance, don't hesitate to reach out to us at support@techjunction.uk. Our dedicated customer service team is ready to assist you with prompt and helpful responses.

2. Do you ship worldwide? Yes, we do! Wherever you are, we'll strive to get our top-quality tech products to your doorstep. Please note that delivery times may vary depending on your location.

3. Where do you ship from? We ship our products from our warehouse located in Hong Kong. Rest assured, we'll dispatch your order promptly to ensure timely delivery.

4. Can I change or cancel my order? We understand that circumstances may change. If you need to modify or cancel your order, please reach out to us within 12 hours of placing your order. Unfortunately, we cannot process changes or cancellations beyond this time frame due to our fast order processing system.

5. What payment methods do you accept? We accept payments via all major credit cards (VISA, Mastercard, AMEX) as well as PayPal for your convenience and security.

6. When will my order be processed? We strive to process and dispatch orders swiftly. Orders are typically processed within 1-3 business days from the date of placement. Please note that processing times may be slightly longer during peak seasons or holidays.

7. How long will it take to receive my order? Due to high demand and varying shipping destinations, delivery times may range from 2-4 weeks. We appreciate your patience as we work to ensure your order reaches you as quickly as possible.

8. What if I don't receive my order? In the rare event that your order does not reach you within 30 days of shipment, please contact us immediately. We will initiate an investigation and provide a resolution, which may include a full refund.

9. Will I be charged with customs and taxes? While our prices are displayed tax-free in British Pounds Sterling (GBP), your local customs office may impose import taxes, duties, and related fees upon arrival of your order. These charges are determined by your country's customs policies and are the responsibility of the recipient.

10. How do I return an item? If you need to return an item for any reason, please contact our customer service team at support@techjunction.uk. We'll guide you through the returns process and ensure a hassle-free experience.

11. What if the item(s) I received are defective/incorrect/damaged? If you've received merchandise that is defective, incorrect, or damaged, please reach out to us immediately with your order number and relevant photographs. We'll promptly address the issue and strive to resolve it to your satisfaction.

12. When will I receive my refund? Refunds are processed promptly upon receipt of returned items. If you paid by credit or debit card, refunds will typically be credited to your original form of payment within 7-10 business days. Please contact your card-issuing bank for further details on the timeline for posting refunds to your account.